At Pearlcare, we are constantly striving to improve across all areas of what we provide for our residents.
Be it improved culinary offerings, upgrading our facilities, decorating the bedrooms and common areas, taking residents on trips or bringing in entertainment to our homes, we are always trying to do better.
We regularly ask ourselves; are we doing enough? Is what we are offering good, are residents happy, safe and comfortable? What’s next, what more can we do?
Whist we are always confident and satisfied we are doing all we can to offer the best care for everyone we look after, it is always important that when we are reviewed impartially, the high level of care we give, is recognised officially. For your peace of mind and ours.
In a move to offer more transparency about the care we offer, we will be publishing these reports as they are completed, alongside the other updates from our homes in the News section of the website.
Care inspectorate Wales visited Wellfield care home recently to inspect and review all facets of our care offering and have now published their findings and results.
We are delighted to share with you, the findings were Good across ALL areas, which is great reward for all the efforts of the staff at Wellfield, who strive day after day to give their all for the residents in their care.
Our number one priority is always resident welfare and happiness, so we are delighted that has been officially recognised in this report.
We want to share some key findings with you, which demonstrate how we always try to go above and beyond in our care plans.
- People achieve good well-being outcomes because they are treated as individuals and supported to live their lives as they wish
- People receive good care and support from care staff who understand their needs and treat them with dignity and respect
- The home is immaculate throughout
- There are policies and procedures in place for the running of the service and any complaints are taken seriously
- People’s personal plans focus on their likes and dislikes, they support the individual needs
- People told us they feel confident to raise any concerns with the manager
- People’s medication is safely managed, and medication is stored securely
- The home is warm, welcoming and decorated nicely throughout
- People have their own bedrooms which are clean, bright and benefit from en-suite facilities
- The Food Standards Agency have awarded the service a level 5 rating
As for improvements or suggestions for Wellfield, CIW observed that;
- No areas of improvement identified following this inspection
- No priority action notices have been issued
The full report will be available to read on the CIW website.