Earlier this year our care home Ladydale were awarded a Hidden Hero award from Staffordshire City Council for their outstanding work throughout the current Covid-19 pandemic. Take a look here!
After coming across the Hidden Heroes video on YouTube, The South East Inspection Team at CQC approached our care home manager Sophie at Ladydale to attend an online meeting which included CQC Inspection Managers and the Head of Inspection to share and discuss; how the home has kept resilient during the pandemic, how they have stayed positive and share any valuable advise that might be of benefit for other care homes out there.
Following the meeting Sophie received some fantastic feedback:
“We just wanted to thank you again for your fabulous contribution to our team day today. We received really positive feedback about the interview you had with Kelly, with many Inspectors and managers telling us how humbled and inspired they felt listening to you.
It was great to be able to hear how life has been for you, your staff teams and the people you care for-we wish you all the very best going forward. Take good care and a heartfelt thank you from the South east Inspection team at CQC.”
On behalf of Ladydale and other 15 homes, we want to thank CQC for their on-going support.
Make sure you are following Ladydale over on Facebook to stay up to date.